Kodak's New Offering
This thing here's Kodak's revolutionary offering: The EasyShare V570 due out this month. At a competitive price of US$400, it could take pictres with up to 5.0MP resolution among the following other great features:
- First of its kind digital camera with Kodak Retina Dual Lens Technology
- Features both ultra wide-angle (23 mm equivalent) and zoom capability (5X optical zoom range)
- Equipped with professional quality SCHNEIDER-KREUZNACH C-VARIOGON Lenses for exceptional clarity and sharpness
- Features two imaging sensors inside the world’s thinnest 5X zoom camera
When getting cameras, the lens should be one's primary consideration. When I bought mine, I had a hobbyist by my side to judge my options.
Schneider-Kreuznach has been long known to produce the world’s highest quality cinema projection lenses. I do not really know this from stock-knowledge so don't give me that you-are-such-a-geek look. I looked it up since I'd want to know what the all-caps-hullabaloo strategy is all about.
I surfed around for new cam models primarily because I broke my Ixus i5. The Toshiba SD card that came with it is apparently brittle so it's fins got jammed on the inside slot and it wouldn't anymore accept any foreign object. I was hoping to have it fixed here since I bought it in Taipei on the premise that it would be covered by the international warranty it came with. Just this afternoon, I went to the local Canon service center at Pasong Tamo, Makati and waited in the long queue only to be told that Canon Marketing (Philippines), Inc. does not honor international warranty. Yes, people, you could kiss your international warranty cards goodbye as it's worthless while you're in this country! You'd be charged P1,200 for service alone and you get to purchase the spare parts should there be a need. Pathetic, ain't it? Hell yeah! They think I'd just wait 14 days for the initial assessment and pay? Yes, but not without a fight.
I already wrote Canon Taiwan and the local Canon office via email. In it are pretty strong words like the extract I have below of my email for Taiwan:
And the portion below for the Philippine based office that I did with an aptly titled subject that reads, "International Warranty void in the Philippines? What the f*ck?!":Your products should have EXPLICITLY stated that the warranty is VOID in the Philippines!!! How could your offices not talk to have this resolved?! I want my warranty to be honored in the Philippines so do EVERYTHING IN YOUR POWERS TO HAVE THIS DONE!!!
...Your customers deserve this. I deserve this. I bought your product and I deserve the after-sales support that comes with my purchased unit!
...give me one great explanation why you do not honor international warranty, because pray to God, I'll have this escalated to your or the international head of Canon if I have to.
With everything said, I wish you a Happy New Year.
Bitches.
Ok, the email may not actually do me any good but making the concerned people crap their pants, agitated, remorsed, or even angry just makes my loss a lot more bearable. They may even hopefully get something out of this to the theme of: cross the line ONLY with stupid people, not the opinionated ones. Right.
Vengeance, albeit simple as mine went, is sweet.
posted by Fritz @ 7:25 PM
:
It's irritating... i know!
Something similar happened to me with Globe naman... i think nakwento ka na... you really have to make a stand and am proud of your email.
Yung line sa office nila is so slow moving. There's this bad vibe everywhere. May isang babae na biglang lumapit sa desk na nagsabing, isang oras na akong naghihintay dito for a service unit, ganun ba talaga katagal i-process yun?! It took me an hour to get to the table kasi dumating ako ng number 78 palang, eh number 89 ako. Ibang klase dun. You told me aobut Globe, alright.
Per Canon Phil's website, they have a turnaround time of 24 at the most in replying to email concerns and inquiries. Until now wala pa. I'll wait. I have that luxury.
tried other canon service centers?, from my experience, they're really nice and fast ah, i'm not sure which service center my brother goes to nga lang, and about the international warranty thing, i think you could sue them haha ;)
Sent them three emails at three different addresses coverign three different countries with one freakin thing in common: THEY SUCK BIG TIME and they better do something about it. :)
not because i'm now a canoon user but... kodak has its topaks also. i have friends whose digicams became acquire some kind of damage for a while and when they brought it to kodak, (coincidentally?) they allr received the same answer: 'there are no more available parts for that model you should just upgrade it yada yada yada..."
Canon has one of the best lenses for main stream, for want of a better tern, digicams. There's no doubt about that. I just felt cheated on one aspect and that, in a way, takes something away from entirely feeling good about their product. Satisfaction is key. A fuck-up in the deal, albeit minor and non-generic, makes the OC in me want to write major dailies just so Canon could get their act together, only if that could achieved by only one person which in this case is me and only me.
Nakakapikon lang. The international warranty was the deal-breaker for me. Tapos ganito pa?
Oh well.
If anyone else plans to get Canon, buy locally, that you get a win-win deal.
As for Kodak, nakupu, isa pa palang kahabag-habag na kwento kung sakaling napabili ako.
I can see you're enjoying your cam. Ako naman, I miss mine badly.
ultra wide angle.. whoa.. anyway, nice, cozy place you got here :)..
Liking the wide-angle bit, too.
Thanks man. BTW, your link doesn't seem to work. It points to a site that doesn't exist.
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